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What Does a Casino Pit Boss Really Do?

By: Staff Writer
The pit boss walks the casino floor, making sure all dealers and games adhere to the standards dictated by  the State's gaming commission.

The pit boss walks the casino floor, making sure all dealers and games adhere to the standards dictated by the State’s gaming commission.

A pit boss is the gaming manager and will spend most of their time walking the casino floor to make sure that games are being played following rules and that dealers are presenting the game properly. As a pit boss, one will oversee all dealers, servers, cashiers and other employees that are working on the floor. They will also have the responsibility of training new hires as well as monitoring the performance of all current employees.

What is Needed to Be a Pit Boss?

While no former education is required to obtain this position, there are some prerequisites that many casinos will want for anyone to become a pit boss. Prior experience on the floor of the casino is preferred and most pit bosses held a position as a dealer at the casino. It is important for the pit boss to be familiar with the rules and play of all table games since they will be overseeing multiple games during a shift.
A pit boss has to show exceptional managerial skills and have a vast knowledge of the games at the casino as well as fairness and attention to detail. They should have the ability to resolve disputes and handle all types of customers and must also be able to monitor more than one situation on the floor. Pit bosses do have to have a high school diploma or a GED and the casino may send applicants for further training, such as how to deal with paperwork, a refresher course on games or even a manager training program.

The Right Personality

Not every person will be a successful pit boss and there is a certain personality that will be required. Pit bosses must be personable and must make customers feel welcome and comfortable, but they must also have the ability to have the upper hand should there be any disputes. Since a pit boss will most likely be supervising former colleagues, they will have to be fair and be able to treat all employees with the same level of fairness and respect. They will also have to be very alert throughout the shift and be able to deal with challenging situations, including aggravated players as well as cheating employees.

Being Responsible for Money

One of the main jobs as a pit boss is overseeing the money and the transactions that occur at different tables in the casino. These employees will account for a huge amount of money and will have to keep an eye on all bets being placed, all chips being given by the casino as well as the movement of cash at a table. They will be held responsible for every penny at the end of their shift and will be required to authorize receipts, credit slips and cash-outs.

How Much Does a Pit Boss Make?

Pit bosses will tend to make better wages than other casino employees since they have more responsibilities. The actual salary will vary per casino, but on average, US pit bosses can expect to make between $50,000 and $75,000 per year. Unfortunately, a pit boss, unlike a dealer, cannot accept tips. There are bonuses and benefits, but without the tips, some dealers will make more money than the pit boss, which can make the position undesirable for those that are being promoted.

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