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ENG TL;DR – Quick Summary
- 8 Rating Criteria: Licensing, Games, Bonuses, Payments, Support, Mobile, UX, Responsible Gambling
- Real Testing: We deposit real money, play actual games, and withdraw winnings
- 7-Step Process: Background check → Account creation → Deposits → Gameplay → Withdrawals → Support testing → Final rating
- Independent Reviews: Affiliate partnerships never influence our ratings
- Regular Updates: Reviews updated at least annually or when significant changes occur
However, with hundreds of online casinos competing for your attention, choosing the right one is not as easy as it sounds. Different sites offer different things, so to pick the right one you have to consider a lot of things – where the site is licensed, which games it offers, how the bonuses and payments work, and so on.
That's where our live casino reviews come in. Thanks to our vast experience with such sites, we know which aspects of their service matter and how to find out more about them. We also have a keen understanding of the live casino industry at large, which helps us understand how every casino compares to others and where it stands in the market landscape.
We don't just browse a casino's website and write opinions. Our reviewers create real accounts, deposit real money, play actual games, and withdraw genuine winnings. This hands-on approach reveals what players actually experience—not just what casinos promise.
This page explains our complete casino rating methodology and the process of how we review live casinos. We'll explain the main criteria we evaluate, how our review process works, and how we maintain editorial independence. Understanding our standards helps you make informed decisions about where to play.
Reviewing Games
LiveCasinos has a similar review process for live dealer casino games, which we use to evaluate and write guides for casino games with real dealers.
You can find out more about the game review process and criteria here.
Our 8-Point Rating Criteria
We don't just look at the features and slap on stars. Every casino we recommend is carefully analyzed from different angles by live dealer specialists who know what really matters at the tables. See our top-rated live casinos to view the results.
Every casino we review is evaluated across eight distinct criteria. Each criterion receives a score, which combines into our final rating. Here's exactly what we assess and why it matters:
Our 8-Point Rating System at a Glance
Detailed Breakdown
Licensing & Security
Regulatory compliance and player protection measures
The first thing that we ensure is that we're dealing with a legitimate, licensed, and trustworthy gambling operator. If you're looking for top live casinos to call home, this should be your first concern as well.
- License Verification – We confirm licenses directly with regulators (MGA, UKGC, Gibraltar, Curacao, etc.) and verify they're active and in good standing.
- Encryption & Data Protection – We verify certificates and test that all transactions occur over secure connections. We also cover GDPR compliance, clear privacy policies, and responsible data handling practices.
- Reputation & Safety Record – A good way to gauge how serious a casino is about security is to simply look back at its history and reputation among players.
- Fair Gaming Audits – Additional assurances include certifications from independent auditors like eCOGRA, iTech Labs, or GLI.
Live Casino Game Selection
Variety, quality, and provider partnerships
As a live casino-focused site, we put a lot of weight on the quality and variety of live casino games offered by the casinos we're reviewing. After all, these games are the reason our readers look for online gambling sites in the first place.
- Game Variety – A good live casino should offer as many games as possible - roulette, blackjack, baccarat, poker, game shows, and more.
- Provider Quality & Variety – We note which software providers are available. A partnership with Evolution, Playtech, Pragmatic Play Live, and others indicates quality.
- Betting Limits – While most casinos host tables from similar providers, betting limits often depend on the operator.
- Exclusive Tables – Some big-brand venues offer exclusive live dealer tables that are not available anywhere else.
Bonuses & Promotions
Value, fairness, and live casino applicability
Good live casino bonuses can turn a solid offer into an amazing one. However, we advise caution when picking casinos based on bonuses. A large bonus headline means nothing if the terms make it impossible to use or withdraw.
- Bonus Offers – We evaluate the size and structure of welcome bonuses, reload offers, and other bonuses, including whether they apply to live casino games.
- Wagering Requirements & Bonus Terms – We calculate whether the bonuses can be realistically cleared. A 30x requirement is reasonable; 60x+ is often impractical.
- Game Contributions – Live casino games are often unable to realistically collect bonuses because only 10-20% of the bets count towards clearing requirements.
- Ongoing Promotions – Limited promotions, cashback offers, and loyalty programs that reward regular play can often be more beneficial.
Payment Methods
Deposit/withdrawal options, speed, and fees
Getting money in and out of a casino is a crucial step for any real-money gambling activity. However, it shouldn't be a chore – payments should be fast, easy, and affordable. Explore our banking guide for more details.
- Method Variety – The more deposit options are available to players, the better. Cards, e-wallets, bank transfers, and cryptocurrency options all mean better accessibility.
- Processing Speeds – While most casino deposits nowadays are instant, withdrawals typically take some time. We record actual withdrawal times.
- Limits & Fees – Transaction limits vary from site to site. Top-ranking sites avoid unnecessary charges, fees, or commissions.
- Regional Availability – We note which options are available in different regions and recommend sites based on how well they match with your country.
Customer Support
Availability, responsiveness, and helpfulness
When problems arise, you need support that actually helps. Though often overlooked, a casino's customer service is a great indicator that a site actually provides good service to its customers.
- Contact Channels – We manually check whether the site features live chat (essential), email, and phone support. We greatly prefer casinos offering 24/7 live chat.
- Response Time – We measure how quickly agents respond and resolve issues.
- Agent Knowledge – Can they answer technical questions about games, bonuses, and verification? We test with specific queries.
- Language Support – Support in multiple languages improves accessibility for players for whom English is not a first language.
Mobile Experience
Performance on smartphones and tablets
According to some estimates, mobile users account for over 65% of all casino game players. This means that casino operators have to account for the fact that many of their players will play these games on mobile devices.
- Mobile-friendly Design – The site should adapt seamlessly to different screen sizes without broken layouts or missing features.
- Live Game Performance – All of the tests we perform on games are done on multiple platforms, ensuring strong stream quality and loading times.
- Dedicated Apps – Native iOS/Android apps can offer better performance than browser play. We test both when available.
- Performance – Our reviews also entail rigorous performance tests that ensure fast page load times and app stability.
User Experience & Design
Navigation, layout, and overall usability
A well-designed casino makes finding games, managing your account, and understanding promotions effortless. Poor UX creates friction that detracts from the gaming experience.
- Performance – We test load times, stability during peak hours, and note whether all on-site features function as advertised.
- Navigation – Modern top-tier casinos often host thousands of live table games. We value intuitive menus and effective search/filters.
- Information Clarity – We test whether bonus terms, payment info, and help resources are easy to find and understand.
- Visual Design – Poor visual design can seriously hamper an otherwise good casino. Clean and uncluttered designs are easier to navigate.
Responsible Gambling Tools
Player protection and self-exclusion options
Reputable casinos help players stay in control. During our reviews, we check for comprehensive responsible gambling tools and assess how accessible and effective they are.
- Deposit Limits – Daily, weekly, and monthly deposit limits that players can set and adjust themselves are invaluable for bankroll control.
- Session Limits – Most respected casinos include options such as time limits and reality check reminders.
- Self-Exclusion – Options to temporarily or permanently exclude yourself from the casino should be available and easy to activate.
- Support Resources – Responsible casinos inform customers about the dangers of problem gambling through resources and links to organizations like GamCare.
We approach every casino review as if we're advising a friend where to play. That means being honest about flaws, highlighting genuine strengths, and always putting player safety first. Although we're an affiliate site, our reviews are fully transparent and not impacted by any operator or our relationship with them. Our reputation depends on the trustworthiness of our recommendations.
Our 7-Step Review Process
Every casino review follows a structured process to ensure consistency and thoroughness. Although the step-by-step evaluation may differ from casino to casino, the major beats of every site review are largely the same. Here's exactly how we evaluate each operator:
Detailed Process Breakdown
Verification & Background Check
Reviews start with us acquiring preliminary information, such as a casino's licensing, ownership, and history. We verify license numbers with regulatory bodies, check for any past complaints or regulatory actions, and research the parent company's reputation in the industry. We also account for user reviews and player data, as well as the site's availability in different regions.
Account Creation & Initial Testing
We register real accounts to evaluate the signup process, identity verification procedures, and first deposit experience from a real, down-on-the-ground player perspective. At this point, we also start considering the bonuses, the site's usability, and other initial impressions.
Live Casino Evaluation
Our reviewers spend significant time actually playing live dealer games—testing stream quality and stability across different providers, evaluating table variety and betting limits, and assessing the overall gaming experience on both desktop and mobile devices. This step also often reveals other aspects such as the usefulness of bonuses for live play and the site's UX.
Withdrawal & Support Testing
We process real withdrawals to verify payout speeds and identify any issues. We also test customer support through all available channels, asking both simple questions and complex queries about bonuses, verification, and technical issues.
Analysis and Assessment Against Rating Criteria
Once we have a firm grasp of how a site works, we compare our findings to industry standards as well as our own experiences with major competitors. This gives us a solid picture of where an operator stands in the industry and how it measures against comparable offerings.
Cross-checking Findings
We then ensure that our experiences and test results are a good representation of the casino and not just a 'fluke.' Most of the tests are repeated by a separate reviewer or editor, and we also account for user reviews and player opinions to get a clearer picture.
Rating & Review Publication
We score the casino across all 8 criteria, and the findings are compiled into a comprehensive review with clear pros/cons, and a final star rating. Importantly, the ratings also account for outside considerations such as market regions. For example, a casino's rating might be higher for a specific country or region than for others because the competition is weaker in that market.
Meet Our Experts
A lot of people have contributed to LiveCasinos over the years, including guest writers, industry leaders, and various gambling experts. However, the core team behind the majority of our reviews consists of a few dedicated, passionate players with years of playing and writing experience between them.
Miloš Marković
Head of Operations
As the Head of Operations of the team, Miloš boasts a wealth of experience in both content writing and the online gaming industry. He currently oversees the entire platform and ensures consistency across all reviews.
Anđelka Ostojić
Senior Content Writer
On top of being a passionate player and talented writer, Anđelka has a uniquely broad perspective on the live gaming industry. She brings particular expertise in bonus analysis and payment processing evaluation.
Luka Jestrović
Technical Reviewer
As one of the site's key reviewers, Luka's passion lies in 'dissecting' gambling games and sites. He focuses on technical evaluation—live game quality, mobile performance, and user experience analysis.
Note that these are just the people who currently most actively contribute to our growing collection of reviews. To find out more about our team and what we do, check out our about page.
What Makes Us Different
Not all casino review sites are created equal. Here's how our methodology differs from typical review sites:
We've been reviewing live casinos since 2014. Our team includes former casino employees, professional players, and industry analysts who understand the nuances that matter to serious live casino players.
Our Commitment to Transparency
Players Come First
It is crucial to understand that LiveCasinos was conceived and is still run by casino players, for casino players.
Our job is to deliver honest and fair reviews, no matter who runs the casino or our relationship with the operator. Our opinions are naturally guided by our experience and in-depth knowledge of the industry, but we always keep in mind that LiveCasinos is made for players, not gambling companies.
Every recommendation prioritises your interests—safe gambling environments, fair treatment, and genuine value. We'd rather warn you away from a casino than collect commission on a bad recommendation.
Editorial Independence
Our affiliate relationships never influence our ratings. Many casinos we partner with receive mediocre or poor scores based on our testing. We'll never inflate a rating to maintain a business relationship—our credibility depends on honest assessments.
Although our reviews are ultimately mere opinions, those opinions are colored by a deep understanding of the business. However, they're also fueled by our love for live dealer gaming and a genuine desire to see the industry grow and improve.
The trust of our readers is more valuable to us than what a game provider thinks of our review. We'll never restrain ourselves from giving a negative review, nor will we write a dishonest one. Our interests are the same as those of players, which is why we'll always put players first.
Frequently Asked Questions
How often does LiveCasinos update casino ratings?
At least once a year, although major brands often receive more frequent updates. We do routine checkups to see whether the information in our reviews is still up-to-date, and we also update ratings when significant changes occur—licensing issues, ownership changes, major complaints, bonus modifications, or platform updates.
Can casinos pay to improve their rating?
No. Ratings are based solely on our objective evaluation criteria. While we have affiliate partnerships with many casinos, this never influences ratings. A casino paying us commission doesn't get preferential treatment—many casinos we partner with receive 3-star or lower ratings based on our testing.
What disqualifies a casino from being listed?
Casinos are excluded or removed if they: operate without valid licensing, have documented cases of withheld legitimate winnings, engage in predatory practices, fail security audits, or have unresolved regulatory actions against them. Player safety is non-negotiable.
On the flip side, reviews of "bad" casinos that are safe but don't offer the best service are still up and still have active signup links. However, we do our best to highlight their weaknesses and recommend better alternatives.
Do you test casinos with real money?
Yes. Our reviewers create real accounts, make actual deposits, play with real funds, and process genuine withdrawals. This is the only way to accurately assess payment processing, bonus terms, and the actual player experience.
How do you verify a casino's licensing?
We check license numbers directly with regulatory bodies (MGA, UKGC, Gibraltar, Curacao, etc.), verify the license is current and in good standing, confirm the operating company matches the license holder, and check for any regulatory actions or warnings against the operator.
What's the difference between casino and game ratings?
Casino ratings evaluate the operator—licensing, payments, support, bonuses, and overall trustworthiness. Game ratings evaluate individual live dealer games—fairness, software quality, dealer professionalism, and entertainment value. A great casino may host average games, and vice versa. Learn more about how we rate games.
Can casinos pay to improve their rating?
Absolutely not. Our ratings are based solely on our standardized testing criteria and cannot be purchased or influenced by payments. While we do have affiliate partnerships with many casinos we review, these commercial relationships are completely separate from our editorial process. Many casinos we partner with receive average or below-average ratings because our testing revealed issues. Our reputation depends on honest, accurate reviews—compromising that would destroy the trust our readers place in us.
How do you handle conflicts of interest?
We maintain strict separation between our commercial and editorial teams. Reviewers are never informed about affiliate arrangements or commission rates—they evaluate casinos blind to any business relationships. Our review methodology is standardized and documented, making it difficult for bias to creep in. We also disclose our affiliate relationships prominently on every page, so readers always know we may earn commissions. If we ever identify a potential conflict, we disclose it explicitly in the relevant review.
What happens when a casino's quality changes?
Casino quality isn't static, and neither are our ratings. We monitor casinos continuously for significant changes—new ownership, licensing issues, major complaints, platform updates, or changes to terms and conditions. When we detect meaningful changes, we re-test and update our reviews accordingly. Casinos can improve (and see their ratings rise) or decline (and see ratings drop). We also welcome reader feedback through our contact form if you've experienced something that contradicts our assessment.
How to Report Issues With Our Reviews
We strive for accuracy and fairness in every review. If you believe any information is outdated, incorrect, or if you've had an experience that contradicts our assessment, we want to hear from you.
- Factual errors – Incorrect licensing info, wrong payment methods, outdated bonuses
- Changed conditions – Casinos that have improved or declined since our review
- Player experiences – Your firsthand experience that differs from our findings
- Suggestions – Ideas for improving our review process or criteria
All reports are reviewed by our editorial team. We typically respond within 2-3 business days.
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