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ENG How We Rate & Review Live Casino Games
LiveCasinos and the team behind it are fully dedicated to reviewing, rating, and recommending the best live dealer games and casinos the industry has to offer. Our reviews always strive to offer a fair, unbiased, and objective description of any game, hopefully helping our readers find enjoyable new gaming experiences.
TL;DR – Quick Summary
- 7 Rating Criteria: Fairness, Software Quality, Dealers, Immersion, Innovation, Mobile, Support
- Real Testing: We play actual games and evaluate every bet, feature, option, and mechanic
- 5-Step Process: Research → Hands-on testing → Analysis → Cross-checking → Publication
- Independent Reviews: Provider relationships never influence our ratings
- Trusted Providers Only: We only review games from licensed, reputable software providers
This dedication comes from our love for the hobby. The whole team is made up of casino fans and players, which is why we want others to enjoy these games as much as we do.
We don't review games by just enjoying a few rounds. Instead, we make a systematic, top-to-bottom examination of every reviewed game.
"Every game we review is played, tested, and evaluated using the same rigorous standards—whether it's a classic like blackjack or a brand-new game show."
From classic table games like live blackjack, roulette, and baccarat to modern game shows—our methods follow a strict set of standards established through years of playing, analysing, and writing about live dealer casinos.
Our experience gives us perspective on industry standards, so we know how every game compares to its competition.
This article explains how we review live casino games—the factors that determine quality, from odds and features to usability and localization options. For strategy-focused advice, check out our game guides.
Reviewing Casinos
LiveCasinos also has a review process for live casino operators, which we use to evaluate and write comprehensive casino reviews.
You can find out more about the casino review process and criteria here.
Our 7-Point Rating Criteria
What makes the best live casino games – best? The short answer is that the game has to look good, play well, offer good odds, and ultimately provide an enjoyable experience to anyone playing it.
However, things are a lot more complicated once you start seriously rating and ranking titles as we do. A lot of details go into making a live dealer table, and it's often these details that make the difference between a great game and a mediocre one.
Our 7-Point Rating System at a Glance
Detailed Breakdown
Fairness & Trust
Legitimacy, fairness, and regulatory compliance
The first thing we ensure before featuring a game on our site is that it is indeed a legitimate, fair, and working gambling game. Broadly speaking, games made by licensed, trusted live casino software providers all satisfy these criteria.
- Randomness Checks – Casino games are always tested to ensure that results are fair and not influenced by outside factors. We check whether the game's result statistics align with its theoretical probabilities.
- Monitoring Dealer Actions – Live casino croupiers have to act professionally and clearly demonstrate that everything is "above board." Good dealers operate games in a specific fashion that allows players to clearly see what they're doing.
- Independent Audits – Reputable games are certified by major regulatory bodies such as the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA). Third-party testing agencies like eCOGRA also perform independent audits to verify game fairness.
Software & Streaming Quality
Technical performance and user interfaces
No matter how you look at it, online casino games are all just pieces of software. Live dealer tables are no different. Even though there are real tables and real game props in the broadcast, they're still delivered to players as apps and programs.
- Stream Stability & Smoothness – The video stream is the heart and soul of every live dealer table. The broadcast has to be clear, functional, and without any lagging and stuttering.
- Reliability of Interfaces – A good game UI can make the betting process a lot faster and easier. Sluggish or unoptimized interfaces can prevent you from betting how and when you want.
- User-friendly Navigation – Top game providers improve their games by adding extra options and quality-of-life features. 'Favorite bets' and 'auto-play' options are common examples.
Dealer Performance & Engagement
Professionalism, communication, and game management
One could argue that the dealers are what truly make live casino games authentic. They're the ones that make these online games look and feel as if you were playing at a real, brick-and-mortar casino.
- Friendliness & Professionalism – Communicating with players is a huge part of every dealer's job. They need to be friendly, approachable, and eloquent.
- Game Management – Properly operating a table takes no small amount of skill. Experienced croupiers handle cards, wheels, dice, and other props with finesse and grace.
- Problem Handling – Things sometimes go wrong even if you're amazing at what you do. The way dealers handle such problems is a good indicator of their overall competence.
Immersion & Atmosphere
Authenticity, visuals, and interactive features
Since their inception, live casino games have strived to recreate the experience of playing your favorite games at an actual casino. This sort of authenticity is often what drives many players to play live games instead of RNG-based variants.
- Video & Audio Quality – Games that look and sound good are more enjoyable to play. Top-tier modern games provide multiple camera angles and focused shots.
- Studio Authenticity – Some games model their studios after real-life casino floors. Others, such as game shows, provide a thrilling spectacle.
- Interactive Features – Being able to chat in real time with dealers and players is common, but it's just scratching the surface of what modern live dealer tables can do.
Innovation & Game Variety
Unique features, variants, and availability
Most live casino games follow very similar rules and game loops. The differences are largely in terms of visuals, immersion, and other elements. With that in mind, innovation is becoming increasingly important in today's live casino landscape.
- Game Variants – Many popular live casino games are available on multiple tables with different betting limits or localized versions with native-speaking dealers.
- New Additions & Exclusives – We enjoy seeing providers who make the effort to revisit older titles. Some games are available in casino-exclusive variants.
- Free-to-Play Options – There are ways to play live casino games for free. We often factor this into our reviews.
Mobile Device Compatibility
Performance on smartphones and tablets
According to some estimates, mobile users account for over 65% of all casino game players. This means that game providers have to account for the fact that many of their players will play on mobile devices.
- Responsiveness & Stability – We ask whether the game runs well with no technical issues. Games that run well on desktop don't always behave the same on phones.
- Cross-Platform Compatibility – Most modern releases are compatible with Android and iOS phones and tablets, but additional options are always welcome.
- App Experience – Mobile versions often have to change their UI elements and control schemes. We note how well these controls were implemented.
Customer Support
Responsiveness, availability, and helpfulness
Not even the best casino games never run into any issues. If an issue is tied to the game rather than the gambling site, you'll need to contact the provider rather than the site operator. We also encourage players to familiarise themselves with responsible gambling practices.
- Responsiveness & Availability – Customer support has to be informative, competent, and helpful. We always make sure to contact the service during our reviews.
- Contact Channels – The more channels you have to get in touch with customer support, the better. We note the accessibility of live chat, email, or phone support.
- Speedy Solutions – We rate how effective the support solutions actually are. This can be difficult to measure unless we run into an actual problem.
Our 5-Step Review Process
Now that we understand everything that goes into making a good live dealer game, we can showcase the actual review process. To be clear, not every game review we write is the same. The approach we take depends on the game itself.
Initial Research & Game Selection
There are often certain steps we take before we even start playing a game we're reviewing. For starters, we make sure we're familiar with the game's provider, licensing, and availability. We also make note of similar or comparable games, or earlier releases from the same provider. Lastly, we read up on basic info, stats, certifications, and similar data.
Hands-on Testing
Once we finally get our hands on a game, our mission becomes twofold. On one hand, we try to engage the game the same way an actual player would. After all, our reviews exist to inform players, not other reviewers. On the other hand, our play tests take a systematic approach that thoroughly checks every bet, feature, option, and mechanic of a game.
Analysis & Assessment Against Rating Criteria
Once we're confident that we have a thorough understanding of a game and everything it has to offer, we compare it to the standards we talked about above. We also compare the game to similar products or direct competitors, which can be a critical factor in determining whether we'll recommend a game or not.
Cross-checking Findings
Before we give the final verdict on a given title, we make sure to double-check our results with other available information. For example, if we're reviewing a blackjack game, we'll compare the table rules and statistics to established industry standards. We also keep an eye out for the opinions of other players, which can often offer unique perspectives.
Compilation & Publication
Finally, everything we learned is compiled and translated into a readable, informative game review. We also make sure that our reviews serve as gameplay guides, allowing you to understand how a game works as well as our opinion on it. These reviews are then often compiled into top lists, recommendations, and comparative collections.
Note: LiveCasinos has been around for more than a decade. The site has changed a lot during that time. Over the years, we've had many different reviewers, directions, and changing standards that have evolved alongside the live casino industry. As such, not every review was created using this exact template.
Meet Our Experts
A lot of people have contributed to LiveCasinos over the years, including guest writers, industry leaders, and various gambling experts. However, the core team behind the majority of our reviews consists of a few dedicated, passionate players with years of playing and writing experience between them.
Miloš Marković
Head of Operations
With over 12 years in the iGaming industry and 300+ game reviews under his belt, Miloš leads our operations and quality assurance processes. He currently oversees the entire platform and is largely responsible for its smooth and consistent operation. Of course, he still takes the time to play his favourite games and write expert reviews.
Anđelka Ostojić
Senior Content Writer
A passionate player and talented writer with 8+ years covering live casino content, Anđelka has authored 200+ game reviews and strategy guides. Her uniquely broad perspective on the live gaming industry helps players understand what makes each game enjoyable and worth their time.
Luka Jestrović
Technical Reviewer
As one of the site's key reviewers with 6+ years of hands-on testing experience, Luka has evaluated 150+ live casino games across all major providers. His technical expertise in RTP analysis, game mechanics, and streaming quality ensures our reviews offer detailed statistics and strategies that help players make informed decisions.
Note that these are just the people who currently most actively contribute to our growing collection of reviews. To find out more about our team and what we do, check out our about page.
Our Commitment to Transparency
Players First
It is crucial to understand that LiveCasinos was conceived and is still run by casino players, for casino players. Our job is to deliver honest and fair reviews, no matter who made the game or our relationship with its provider.
Editorial Independence
While our opinions are informed by decades of experience and a strong passion for the games themselves, we never lose sight of our primary goal: to inform players and help them get the most out of their gambling hobby.
Affiliate Disclosure
LiveCasinos is an affiliate site. This means that we are paid a commission whenever someone is directed to a casino through our site, at no extra cost to the customer. Almost every page, post, and review on the entire platform features a disclosure that openly states as much.
However, this fact never impacts our objectivity or our impartiality. The trust of our readers is more valuable to us than what a game provider thinks of our review. We'll never restrain ourselves from giving a negative review, nor will we write a dishonest one.
Frequently Asked Questions
How often are your ratings updated?
To be frank, live casino games rarely receive major game-changing updates or changes after release. Most stay the same, barring cosmetic upgrades or other small changes. As such, we rarely change ratings after the initial publication.
That said, the industry has evolved over the years, and standards are much higher than they were in the past. This means that we sometimes go back to older games and update ratings because a game is no longer able to keep up with the competition.
That said, our top lists and rankings are regularly updated to highlight exciting new releases – mostly because live dealer games keep getting better as technology improves and the industry grows.
Can game developers influence their rating?
Absolutely not. Our game reviews are based on our expert opinions and what the game actually offers.
For the sake of transparency, we should mention that we do have a working relationship with many live casino game providers. This gives us unique access to live games and behind-the-scenes info that the average player doesn't have. However, this connection never affects our reviews because we always approach our tests as if we were just regular players.
Frankly, no live casino software provider ever tried to change a review or rating, and we would never respond to such an attempt.
What if players disagree with your reviews?
Every review ever written about anything is simply an opinion. As such, you're more than free to disagree with our ratings. In fact, that's precisely why our game reviews also feature comment sections with user reviews.
However, our opinions are based on established standards, concrete arguments, and decades of experience in the industry. They also take player feedback into account. If you disagree with a review, feel free to leave your own take in the User Review section. Provided your feedback is constructive and backed by evidence, it may even influence our own rating.
What happens if a casino game fails your evaluation criteria?
Depending on how serious the game's flaws are, it will probably simply get a low rating and a negative review. In such cases, we also like to direct players to better alternatives and comparable titles that can offer a similar but superior experience.
Extreme cases, such as games that fail to meet our security or fairness standards, rarely even get a full review. We simply warn players to stay away and point out better options.
What's the difference between casino and game ratings?
Casino ratings evaluate the operator—licensing, payments, support, bonuses, and overall trustworthiness. Game ratings evaluate individual live dealer games—fairness, software quality, dealer professionalism, and entertainment value.
A great casino may host average games, and vice versa. Learn more about how we rate casinos.
How to Report Issues With Our Reviews
We strive for accuracy and fairness in every review. If you believe any information is outdated, incorrect, or if you've had an experience that contradicts our assessment, we want to hear from you.
- Factual errors – Incorrect game rules, wrong statistics, outdated features
- Changed conditions – Games that have been updated or improved since our review
- Player experiences – Your firsthand experience that differs from our findings
- Suggestions – Ideas for improving our review process or criteria
All reports are reviewed by our editorial team. We typically respond within 2-3 business days.
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